At The Eloise Way, we strive to ensure our customers are satisfied with their purchases. Please review our refund policy below:

1. Customized/Personalized Products
All customized or personalized items are non-refundable unless an error was made by us on the name or details provided for customization. In such cases, we will gladly correct the issue or offer a refund.

2. Order Cancellations
In the rare event that an order is canceled for any reason, a full refund will be issued. The Eloise Way will contact you directly if this occurs to process your refund.

We appreciate your understanding and support of our handcrafted business. Should you have any questions or concerns, please feel free to contact us at theeloiseway@gmail.com.